Refund policy
We want you to be happy with your Sunnies Deal purchase. Please see below how returns and refunds are handled depending on the situation.
Change of Mind
We're happy to accept change-of-mind returns, subject to the following:
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Returns must be requested within 14 days of delivery.
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The item must be unworn, undamaged, and returned in its original packaging with all contents included.
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The customer is responsible for return shipping costs.
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Once we receive and inspect the returned item, we'll process a refund for the product price (shipping charges, if any, are non-refundable).
Damaged or Faulty Items
If your sunglasses arrive damaged or faulty, we've got you covered:
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We will cover the cost of return shipping.
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You'll be offered a full refund, replacement, or exchange, depending on availability and your preference.
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Please contact us with photos of the damage as soon as possible after delivery so we can resolve this quickly.
About Our Outlet Stock
Many of our sunglasses are sourced as outlet stock. This means:
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Packaging and included accessories (such as cases, cleaning cloths, or tags) may vary depending on the season or batch received from our supplier.
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These variations relate to packaging and inclusions only — every pair of sunglasses we sell is 100% authentic and genuine, regardless of packaging condition.
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Minor variations in packaging are not considered a fault and are not eligible for change-of-mind or damage claims on that basis alone.
How to Start a Return
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Contact our team with your order number and reason for return.
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We'll confirm the return process and, if applicable, provide return instructions.
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Once we receive and inspect the item, we'll process your refund or exchange within [X] business days.